Description Of Pre-Operative Patient Satisfaction Towards Pre-Anesthesia Services In The Central Surgical Installation Room of Hajjah Andi Depu Hospital

Abstract

Background: Patient satisfaction is the primary goal of healthcare services, which is an important determinant of service quality and an indication of service outcomes. Objective: To assess the characterization of preoperative patient satisfaction with pre-anesthesia services. Methods: The methodology used was quantitative descriptive. The study design used a cross-sectional methodology. The study sample consisted of 190 pre-operative surgical patients in the patient reception area of ​​the main surgical facility of Hajjah Andi Depu Hospital. The study sample included 66 pre-operative surgical patients. This study used a random sampling approach. Results: The findings showed that the majority of respondents were aged 40-49 years (34.8%), female (66.7%), and had junior high school, high school, or technical high school education (56.1%). Overall pre-operative patient satisfaction with pre-anesthesia services was included in the happy group. The average scores for each service quality factor were as follows: tangibility (3.79), reliability (3.80), responsiveness (3.77), assurance (3.82), and empathy (3.72). Conclusion: Preoperative patients at Hajjah Andi Depu Hospital, Polewali, generally expressed satisfaction with the pre-anesthesia care provided by the anesthesia staff. However, improving the quality of care is crucial, particularly through communication, individualized attention, and providing dedicated time for patient interaction to effectively maximize satisfaction.