Analisis Tingkat Kepuasan Pengunjung Perpustakaan Universitas Pekalongan
DOI:
https://doi.org/10.31941/jurnalpena.v31i1.561Keywords:
ervice, importance performent analisys, costumer satisfaction indexAbstract
The Research entitle Analysis of Satisfaction Rate Library Visitors Pekalongan
University, aims to find out how much the level of satisfaction of services made to library users
have coressponden with the expectations of library users, and to find out what kind of service is
expected by the visitors or users of the library and can already be met By the library manager. The
population of research is all the members of Pekalongan University Librarry By using Importance
Performance Analisys (IPA), it can be seen that all items of library management services unique
not satisfactory, this can be seen from the value of visitor satisfaction level is still less than 100%
and with the index of visitor satisfaction generated value 0.76, and this value is at interval 0.66 0.80
if included in the Table Criteria of Visitor Satisfaction, it can be concluded that visitors feel
"SATISFIED" for services that have been done by the Librarian University Pekalongan
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