DEVELOPMENT OF AN ELECTRONIC-BASED GOVERNMENT SYSTEM TO IMPROVE PUBLIC SERVICES IN THE CITY OF MOJOKERTO (Study on the Palapa Mojo Application at the Mojokerto City Communication and Information Service)
DOI:
https://doi.org/10.31941/pj.v22i1.4700Abstract
The use of e-government technology in public services plays an important role in increasing efficiency, transparency and accessibility. E-government, also known as electronic governance, involves the use of information and communications technology to provide services to citizens and businesses. This technology allows the government to interact with the public through digital platforms, improving the quality of services and increasing public participation. By implementing electronic services and digital platforms, the government can offer various services such as mail delivery, complaint services, and administrative procedures more efficiently and transparently. This research focuses on developing the Palapa Mojo application to improve public services in Mojokerto City. This research uses a descriptive qualitative approach. The data sources used are primary data and secondary data. Data collection techniques include interviews, observation and documentation. The research results show that the development of the Palapa Mojo application shows great potential in increasing transparency, efficiency and public participation in government. However, further efforts need to be made to perfect service integration and expand information accessibility for all levels of society. Better implementation of online communication and transaction features will also strengthen citizens' trust and satisfaction with the e-government services provided.Downloads
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