Responsibility of Producers and Distributors for Losses Suffered by Consumers (Study at PT Semen Indonesia Distributor)
DOI:
https://doi.org/10.31941/pj.v24i2.6244Keywords:
Distributor; Losses; Consumer; Produce; ResponsibilityAbstract
The responsibility of business actors for product defects is an essential aspect of consumer protection. However, in practice, there remains an imbalance in the distribution of liability for product damage between producers and distributors. This study examines the liability for damages resulting from defective building materials experienced by consumers of PT Semen Indonesia Distributor (PT SID). The research addresses two main questions: (1) How is the legal relationship structured among producers, distributors, and consumers in product liability cases? (2) What are the responsibilities of producers and distributors for losses suffered by consumers? The study uses an empirical juridical method with a qualitative approach. Data is obtained through interviews with consumers and related parties of PT SID, observation of the product damage claim mechanism, literature study and document study related to PT SID's agreement. The findings reveal that the legal relationship among producers, distributors, and consumers arises from sales transactions and is bound by either written or verbal agreements. However, these agreements lack explicit provisions regarding liability for product defects. The responsibility for the losses suffered by consumers of PT SID is entirely borne by the distributor, without involving the producer. Compensation is provided based on the fault liability principle, which requires proof of fault and weakens the consumer's position. Therefore, it is necessary to strengthen regulations and contractual clauses that clearly define the distribution of liability between producers and distributors. The application of strict liability principle in defective product cases is recommended to ensure fairer legal protection for consumers
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