Consumer Protection in Buying and Selling Transactions Through E-Commerce Platforms : A Study of The Validity Of Electronic Contracts and Legal Remedies for Dispute Resolution in Indonesia
DOI:
https://doi.org/10.31941/pj.v25i1.7336Keywords:
Consumer Protection, E-commerce , Electronic Contracts, Dispute Resolution, Electronic TransactionsAbstract
The development of information technology has changed the pattern of conventional trade transactions into electronic transactions through e-commerce platforms . This study aims to analyze consumer legal protection in buying and selling transactions through e-commerce platforms , the validity of electronic contracts, and legal remedies for dispute resolution available in Indonesia. The research method used is normative legal research with a statute approach , a case approach , and a theoretical approach . Secondary data was obtained through a literature study of relevant laws and regulations, legal literature, and court decisions. The results of the study indicate that the validity of electronic contracts in Indonesia has been regulated in Law Number 11 of 2008 concerning Information and Electronic Transactions as amended by Law Number 19 of 2016, which provides legal recognition for electronic signatures and electronic documents. Consumer protection in e-commerce transactions is guaranteed through Law Number 8 of 1999 concerning Consumer Protection and Government Regulation Number 80 of 2019 concerning Trading Through Electronic Systems. Legal dispute resolution can be pursued through litigation and non-litigation channels, including mediation, arbitration, and consumer complaint mechanisms through e-commerce platforms. The study's conclusions emphasize the importance of regulatory harmonization and strengthening law enforcement mechanisms to provide optimal consumer protection in e-commerce transactions
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